We are excited to announce that Trace has been awarded a 2011 Guildmaster Award for exceptional customer satisfaction. For the fourth year in a row, Trace has received this national award honoring contractors who demonstrate the ability to consistently deliver homeowners an exceptional experience.
Homeowner hot-button issues assessed through surveys include:
- Guaranteed workmanship
- On-budget performance
- On-time completion
“We are pleased to say that 88% of our clients responded to the GuildQuality customer satisfaction surveys and 99% of them said they would recommend us to family and friends,” said Art Stinson, Trace founder and president.
Upon completion of major projects costing $30,000 or more, GuildQuality surveys Trace’s clients, questioning them on quality workmanship, finishing on budget and on schedule, worksite cleanliness and safety, and other key factors. Then one year later, the Atlanta-based firm surveys clients again to assess the contractor’s performance of any follow-up or warranty work needed.
About Trace Ventures, Inc.
Founded in 1991, Trace Ventures is celebrating 20 years of award-winning design, building and remodeling for homeowners who value quality, on-schedule completion and on-budget performance. The firm also provides maintenance and repairs services, as well as energy-efficiency improvements through TVA’s EnergyRight program.
For more information, please contact Art or Martha Stinson at 615-292-7354, art@traceventures.com, martha@traceventures.com, or visit www.traceventures.com. Trace Ventures is located in Hillsboro Village at 2123 Belcourt Avenue.
About Guild Quality
Based in Atlanta, Georgia, GuildQuality provides customer satisfaction surveying to America’s best builders, remodelers, contractors and real estate developers to help them monitor and improve the quality of their service.
About the Guildmaster Awards
Once a year, GuildQuality selects the cream of the crop from all of its quality-minded contractor customers and recognizes exceptional customer service with the Guildmaster Awards. Visit the Guildmaster section of the GuildQuality website to see information about all 2011 Award Winners and read about award qualifications.
For more information, visit www.guildquality.com or contact marketing@guildquality.com.
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